Sevennet uses this internal reporting service to measure how its customer-support teams respond to messages and comments received through Sevennet-managed Facebook Pages and Instagram accounts.
The service may receive support-message and comment event data supplied by Meta, such as the event time, Page or account, message or comment identifier, and the content needed to measure response handling. It may also receive limited public-profile information included by Meta with an interaction.
Information is used only for customer support, service-quality reporting, troubleshooting, security, and improving response times. It is not sold or used for advertising.
Access is restricted to authorised Sevennet personnel. Records are kept only for as long as needed for support, reporting, security, and applicable legal obligations.
To request deletion of data held by this reporting service, see our data-deletion instructions.
Last updated: 10 September 2026